HELP
Lost shipment
Claims sit with the third-party secondary insurer. ohhRIPZ does not decide them.
Who handles this
If a slab is lost or damaged after it leaves the warehouse, you file with Secondary shipping insurer — a partner you paid at checkout. That claim is completely in your hands with that partner.
ohhRIPZ can confirm the slab left warehouse inventory and that a label moved it to post-inventory. We do not approve, deny, or pay the claim.
Where to file
Placeholder until an insurer is approved.
https://claims.example-insurer.invalid/ohhripz- 1
Get your tracking and confirmation
Use the tracking number from your post-inventory label. You will also need the ship-confirm time and the cert on the slab.
- 2
File with the secondary insurer — not ohhRIPZ
Lost and in-transit damage claims are decided by the third-party secondary insurer. ohhRIPZ does not approve, deny, or pay those claims.
- 3
Open the insurer claim portal
Placeholder until an insurer is approved: https://claims.example-insurer.invalid/ohhripz. Email claims@example-insurer.invalid if the portal is not live.
- 4
Stay with that partner
Follow-up, documents, and payout sit entirely with you and the insurer. ohhRIPZ can confirm the slab left the warehouse and that a label exists — not the claim outcome.